Abandoned Call
An abandoned call happens when a caller hangs up before their issue is resolved or before re aching an agent (human or […]
renmar@crewbloom.comACD (Automatic Call Distributor)
A system that automatically routes incoming calls to the right person, team, or AI call agent based on rules. This ensures faster […]
AI Agent Assist
An AI-powered tool that supports live agents during calls by suggesting responses, surfacing knowledge base articles, or automating repetitive tasks in real […]
AI Analytics
The use of AI to make sense of customer communication data, spotting trends, predicting outcomes, and helping businesses make smarter decisions.
AI Call Agent
An AI-powered virtual representative that can answer, manage, and complete phone calls on behalf of a business. Betty is an AI call […]
AI Call Summary
An automated recap of a customer conversation, generated by AI. It highlights key details, action items, and next steps so teams don’t […]
AI Call Transcription
The process of converting spoken conversations into accurate text using AI. This helps with record-keeping, quality checks, and training.
AI Phone Call
A customer interaction managed by artificial intelligence instead of a live human. AI phone calls can include answering FAQs, booking appointments, or […]
API (Application Programming Interface)
A set of rules and tools that allow software systems to talk to each other. Betty AI connects to CRMs and business […]
Automation
The use of technology to complete repetitive tasks without human involvement. Betty automates call answering, note-taking, and follow-ups.
