Chatbot
An AI program that simulates human conversation through text. Unlike Betty (voice-first), chatbots operate in messaging platforms.
renmar@crewbloom.comConversational AI
Technology that enables machines to understand, process, and respond to human language naturally, like how Betty AI handles phone calls.
Customer Experience (CX)
The overall impression a customer has of your brand after interacting across different touchpoints, including AI calls.
Customer Relationship Management (CRM)
A tool businesses use to track and manage customer interactions, leads, and relationships. Betty integrates with CRMs to log call data automatically.
Call Deflection
A strategy to redirect callers from phone lines to self-service channels like AI agents, FAQs, or chat. Done right, it reduces call […]
Call Flow
The designed path a customer call follows, from greeting to resolution. With AI, call flows can be dynamic, adjusting based on what […]
Call Intent Detection
AI’s ability to recognize what a caller needs (billing, support, sales, etc.) based on what they say, then route them correctly.
Call Recording
A feature that captures calls for training, compliance, or quality assurance. AI can also analyze recordings for insights.
