Privacy Policy
Welcome to usebetty.ai. We respect your privacy and are committed to protecting your data. This privacy policy will inform you as to how we look after your data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
Purpose of This Privacy Policy
This privacy policy aims to give you information on how usebetty.ai collects and processes your data through your use of this website, including any data you may provide through this site when you use our voice AI customer service agent.
Controller
usebetty.ai is the controller and responsible for your data.
Our full details are:
- Full name of legal entity: usebetty.ai
- Email address: hello@usebetty.ai
- Postal address: 347 5th Avenue Suite 1402, New York City, New York 10016
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
Changes to the Privacy Policy
We keep our privacy policy under regular review. This version was last updated on March 8, 2024. The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:
- Identity Data includes first name, last name, username, or similar identifier.
- Contact Data includes email addresses and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type, and version, time zone setting, and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website, products, and services.
- Call Recordings include audio recordings of inbound calls you make to our customer service agent for quality assurance, training, and reference purposes.
3. How We Use Your Data
We will only use your data when the law allows us to. Most commonly, we will use your data in the following circumstances:
- To register you as a new customer.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
- To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
- To record and analyze inbound calls for quality assurance and training purposes.
4. Data Security
We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions, and they are subject to a duty of confidentiality.
5. Data Retention
We will only retain your data for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. We may retain your data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship with you.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws concerning your data, including the right to access, correct, erase, restrict, transfer, or object to processing, and the right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at hello@usebetty.ai.
