Backend
The behind-the-scenes part of a system that processes requests, stores data, and ensures smooth functionality.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
B
Big Data
Large and complex datasets that businesses analyze for insights. AI tools like Betty can process big data to improve customer interactions.
Bot
A software application that performs automated tasks. In customer service, bots often handle simple queries via chat or voice.
Bot-to-Human Handoff
A seamless transition where an AI call agent passes the conversation to a live human agent when the request requires personal handling.
Bounce Rate (Email)
The percentage of marketing or transactional emails that never make it to a recipient’s inbox. High bounce rates often point to issues […]
Business Automation
The use of AI and technology to handle repetitive tasks, like answering FAQs, routing calls, or scheduling, so teams can focus on […]
