Real-Time Transcription
Instant conversion of spoken conversations into text during the call. Useful for compliance, coaching, and documentation.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
R
Resolution Rate
The percentage of customer issues that get fully resolved during interactions. High resolution rates often mean happier customers.
Routing
The process of directing calls to the right agent, department, or AI. AI-powered routing uses intent recognition for accuracy.
