Idle Time
The amount of time agents spend waiting between customer interactions. AI can help reduce idle time by balancing workloads.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
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Inbound Call
A call that comes into a business from a customer. AI agents can manage inbound calls 24/7 for common queries and routing.
Integration
The connection between AI call agents and other business tools (like CRM, ticketing, or scheduling apps) keeps data synchronized and processes seamlessly.
Intent Recognition
AI’s ability to understand the purpose behind what a caller is saying, so it can respond or route accordingly.
Interactive Voice Response (IVR)
A traditional system that lets callers use their keypad to navigate menus. Betty’s AI replaces IVR with natural voice conversations for a […]
