Occupancy Rate
A metric showing the percentage of time agents spend actively handling interactions compared to their available work hours. AI can optimize this […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
O
Omnichannel
A customer support strategy where all communication channels (voice, email, chat, SMS, social) are connected for a seamless experience. Betty primarily handles […]
Outbound Call
A call made by a business to a customer or lead, such as follow-ups, reminders, or sales calls. AI can automate outbound […]
