Abandoned Call
An abandoned call happens when a caller hangs up before their issue is resolved or before re aching an agent (human or […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
A
ACD (Automatic Call Distributor)
A system that automatically routes incoming calls to the right person, team, or AI call agent based on rules. This ensures faster […]
AI Agent Assist
An AI-powered tool that supports live agents during calls by suggesting responses, surfacing knowledge base articles, or automating repetitive tasks in real […]
AI Analytics
The use of AI to make sense of customer communication data, spotting trends, predicting outcomes, and helping businesses make smarter decisions.
AI Call Agent
An AI-powered virtual representative that can answer, manage, and complete phone calls on behalf of a business. Betty is an AI call […]
AI Call Summary
An automated recap of a customer conversation, generated by AI. It highlights key details, action items, and next steps so teams don’t […]
AI Call Transcription
The process of converting spoken conversations into accurate text using AI. This helps with record-keeping, quality checks, and training.
AI Phone Call
A customer interaction managed by artificial intelligence instead of a live human. AI phone calls can include answering FAQs, booking appointments, or […]
API (Application Programming Interface)
A set of rules and tools that allow software systems to talk to each other. Betty AI connects to CRMs and business […]
Automation
The use of technology to complete repetitive tasks without human involvement. Betty automates call answering, note-taking, and follow-ups.
