Machine Learning (ML)
A branch of AI where systems improve performance over time by learning from data, like Betty AI learning from past calls to […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
M
Mapping
The process of defining how inputs (like customer intents) connect to outputs (like AI responses or workflows).
Metrics
Measurable indicators of performance, such as call resolution rate or customer satisfaction.
Missed Call
A customer call that wasn’t answered by a live agent or AI. Missed calls often equal missed revenue opportunities, which Betty helps […]
Multichannel Support
Customer communication across multiple channels (voice, email, SMS, chat). AI agents like Betty can be integrated to handle voice and support across […]
