Call Deflection
A strategy to redirect callers from phone lines to self-service channels like AI agents, FAQs, or chat. Done right, it reduces call […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
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Call Flow
The designed path a customer call follows, from greeting to resolution. With AI, call flows can be dynamic, adjusting based on what […]
Call Intent Detection
AI’s ability to recognize what a caller needs (billing, support, sales, etc.) based on what they say, then route them correctly.
Call Recording
A feature that captures calls for training, compliance, or quality assurance. AI can also analyze recordings for insights.
Chatbot
An AI program that simulates human conversation through text. Unlike Betty (voice-first), chatbots operate in messaging platforms.
Conversational AI
Technology that enables machines to understand, process, and respond to human language naturally, like how Betty AI handles phone calls.
Customer Experience (CX)
The overall impression a customer has of your brand after interacting across different touchpoints, including AI calls.
Customer Relationship Management (CRM)
A tool businesses use to track and manage customer interactions, leads, and relationships. Betty integrates with CRMs to log call data automatically.
