Betty AI Glossary

The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.

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X

X-Factor Metrics

Unique performance indicators that go beyond standard KPIs, like AI responsiveness, personalization rate, or caller sentiment scores.

XML (Extensible Markup Language)

A format often used for structuring and sharing call data between systems. AI platforms may rely on XML for integrations.