Deep Learning
A type of machine learning that uses layered neural networks to analyze data and improve AI performance, key to Betty’s ability to […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
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Deployment
The act of launching AI or software into real-world use after testing and setup. For Betty, deployment means businesses can start handling […]
Dialer
A tool that automatically dials phone numbers from a list, often used in outbound sales or follow-up campaigns. AI-powered dialers make the […]
Dialogue Management
The process of steering a conversation between an AI and a human. It involves recognizing intent, managing context, and keeping conversations natural.
Disposition
A label or note added at the end of a call to summarize its outcome (e.g., “Resolved,” “Follow-up Needed”). AI can automate […]
DTMF (Dual-Tone Multi-Frequency)
The tones you hear when pressing numbers on a phone keypad. Traditionally used in IVR systems for navigation (e.g., “Press 1 for […]
