Personalization
Using customer data (like name, history, preferences) to tailor interactions. AI agents personalize conversations for a more human-like experience.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
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Predictive Dialer
A tool that automatically dials numbers from a list and connects answered calls to an agent. AI enhances this by predicting the […]
Prompt Engineering
The process of designing effective instructions for AI systems so they deliver the most accurate and useful responses.
