Virtual Assistant
A digital helper (AI-powered) that performs tasks like scheduling, answering questions, or managing calls. Betty is a specialized voice virtual assistant.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
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Voice AI
Artificial intelligence designed to understand and respond to spoken language. Betty is a Voice AI built for business calls.
Voice Biometrics
Technology that verifies a caller’s identity based on their unique voiceprint. This adds security to AI-driven interactions.
Voice of the Customer (VoC)
Feedback collected directly from customers about their experiences. AI can automatically capture and analyze VoC data from calls.
Voicebot
An AI system designed to interact with people through spoken language. Voicebots handle calls much like chatbots handle text.
Volume (Call Volume)
The number of calls a business receives or makes within a specific timeframe. Betty helps manage high call volumes efficiently.
