Language Model
An AI system trained on large amounts of text to understand and generate human language. Betty uses language models to hold natural […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
L
Latency
The time delay between a user’s action (like speaking) and the system’s response. Low latency is key for smooth AI phone calls.
Lead Follow-Up
The process of contacting potential customers after initial outreach. Betty automates lead follow-up calls and reminders.
Lead Qualification
The process of identifying whether a caller is a potential customer worth pursuing. AI can ask questions, capture responses, and qualify leads […]
Live Monitoring
The ability for managers to listen to ongoing calls in real time. With AI, this can include alerts about customer sentiment or […]
Load Balancing
Distributing incoming calls evenly across available agents or AI systems to prevent overload and keep wait times low.
Logging
Recording call details, interactions, and system events for tracking, compliance, and performance analysis.
