Zapier
An integration platform that connects apps and automates workflows without coding. Betty can use Zapier to link with CRMs, email tools, and […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
Z
Zero Wait Time
When customers are answered instantly without being placed on hold. AI call agents make this possible by being always available.
Zero-Party Data
Information customers willingly share (like preferences or interests). AI can collect and use this data to personalize interactions.
