Betty AI Glossary

The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.

Q

Quality Assurance (QA)

The practice of monitoring and evaluating calls to ensure they meet company standards. AI can automatically score calls and provide QA insights.

Query

A question or request made by a customer. AI agents process queries to provide answers or route calls.

Queue

The virtual line where callers wait until an agent or AI is available. Betty reduces queues by instantly answering many calls.
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