Scalability
The ability to handle more calls or customers as your business grows, without extra overhead. AI agents like Betty make scaling effortless.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
S
Script
A predefined conversation guide agents or AI follow to ensure consistency and compliance.
Self-Service
Tools (like AI call agents or FAQs) that let customers solve problems without speaking to a live agent.
Sentiment Analysis
AI’s ability to detect customer emotions (frustrated, happy, confused) during calls, helping businesses adjust responses in real time.
Service Level Agreement (SLA)
A formal agreement that defines the expected service performance (like response times). AI helps teams meet or exceed SLAs.
Shopify
A leading e-commerce platform. Betty AI can integrate with Shopify stores to handle customer inquiries and order support.
