Talk Time
The total amount of time agents spend actually talking with customers. AI can reduce unnecessary talk time by handling simple tasks.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
T
Text-to-Speech (TTS)
AI technology that converts written text into natural-sounding spoken words. This is how Betty “speaks” to callers.
Ticketing System
A platform that tracks customer issues as tickets until they’re resolved. AI agents can automatically create and update tickets after calls.
Troubleshooting
The process of diagnosing and resolving problems. AI agents can guide customers through troubleshooting steps automatically.
