FAQ Automation
When AI handles frequently asked questions instantly over calls, reducing the need for human involvement and speeding up resolution.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
F
Feature
A specific function or capability of software. For example, Betty’s features include call transcription and automated follow-ups.
Feedback
Information from users or customers about their experience. Feedback helps improve AI accuracy and service quality.
First Call Resolution (FCR)
When a customer’s issue is solved on the very first call, without transfers or follow-ups. A key indicator of both efficiency and […]
Flowchart
A visual map of how a call or process should move step by step. Call flows for Betty are often designed in […]
Follow-Up Automation
AI scheduling reminders, sending confirmations, or initiating follow-up calls/emails after the initial customer interaction.
Framework
A structured foundation or set of tools for building software. AI systems often rely on frameworks like TensorFlow or PyTorch.
Frontend
The user-facing side of an application, what you see and interact with (like a dashboard or interface).
