Upselling
Encouraging customers to purchase a higher-value product or service. AI can identify upsell opportunities during calls.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
U
User Experience (UX)
The overall quality of a user’s interaction with a system or product. In AI calls, UX is about clarity, speed, and natural […]
Utilization Rate
A measure of how efficiently agents’ time is used. AI reduces wasted time by handling repetitive tasks.
