Gamification
The use of game-like elements (points, rewards, badges) in customer service or sales environments to boost agent motivation and performance.
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
G
Greeting Message
The automated message customers hear when they first call a business. With AI agents, greetings can be personalized based on caller data.
Guided Workflow
A structured, step-by-step process that helps AI or human agents handle customer interactions consistently and efficiently.
