Natural Language Processing (NLP)
The AI technology that allows machines to understand, interpret, and respond to human speech naturally – core to how Betty communicates with […]
Betty AI Glossary
The Betty AI Glossary gives you simple definitions of the terms you’ll run into if you’re working in customer support, sales, or business operations. Whether you’re talking AI, call routing, or customer experience, this glossary helps you cut through the jargon and stay on the same page with your team.
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Natural Language Understanding (NLU)
A branch of AI that helps machines interpret the meaning behind human language. Betty uses NLU to understand caller intent.
Net Promoter Score (NPS)
A common customer satisfaction metric that measures how likely customers are to recommend your business to others. AI can automate NPS surveys […]
No-Code Setup
Configuring software without writing code, using drag-and-drop tools or prebuilt integrations. Betty offers no-code setup for quick deployment.
No-Show Management
AI-powered follow-up reminders and confirmations that reduce the number of missed appointments by customers.
Number Masking
A privacy feature that hides real phone numbers during calls by using temporary or proxy numbers, ensuring secure customer interactions.
